You’ve probably heard the expression, “The squeaky wheel gets the grease.” In other words, the loudest complainer gets the most attention. Here’s a story that suggests another point of view:
The staff at the coffee shop was having “one of those days.” The espresso machine was malfunctioning; the bakery hadn’t delivered the bagels and sweet rolls; someone from the morning shift called in sick; and the crew from the previous evening failed to restock the cabinets with supplies. And the line of people waiting to get their first cup of coffee for the day already snaked around the store.
A woman at the back of the line began to complain loudly. “What’s taking so long? Are you growing the beans back there or what? I don’t have all day!”
“Yes, we’re running on empty this morning,” the manager said with a pleasant smile. He motioned for the woman to come forward. “What can I get for you?”
“I want a large coffee with steamed milk – to go,” barked the woman.
“No problem,” said the manager. He looked past the woman to the other customers waiting in line and offered them a reassuring wink. In a matter of moments he made the woman’s coffee, took her money, and sent her on her way with a “Have a nice day.”
The other customers stood silently. Some had confused looks on their faces, others were bristling.
Then the manager made an announcement that put a smile on the face of every remaining customer: “Folks, I’m really sorry for the inconvenience this morning. Because you’ve been so patient, your coffee is on the house.”
Sometimes it’s OK not to be the squeaky wheel!
Sincerely,
Michael Peron
Your Real Estate Consultant For Life
P.S. Do you have a favorite expression? Please email me at Mike@MichaelPeron.com or call me at 754-204-0069.